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Customer Innovation Centre
- CIC Programme
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Our Customer Innovation Centre (CIC) is both a flexible programme and hands-on facility that enables you to understand, appreciate and assess the benefits of new and emerging technology solutions - balancing value with risk and costs.

The CIC is our centre of excellence providing access to a full range of solutions. Purpose built, it combines business and IT consulting with a hands-on technology environment, enabling clients to review and realign the business benefits delivered through IT solutions.

BT Basilica and BT Lynx are the only UK IT services provider to have a Technology Centre demonstrating integrated Microsoft and Cisco technologies, together with a programme that maps these solutions to your unique environment.

Capitalising on expert knowledge, best practices and with customer scenarios built into the showcase, the CIC is a representation of our reference architecture for its solutions and support offerings.

A key benefit of the CIC is that clients can see solutions in action and achieve proof-of-concept rapidly, smoothing business definition and justification processes and enabling solutions to be tuned and adjusted in line with their particular requirements.

Business benefits:

  • Hands-on facility to reflect real life business and technology scenarios
  • Demonstrates solutions, evaluation & business justification
  • Only facility to have integrated Microsoft & Cisco technology environment in
    the UK
  • Supported by expert knowledge and best practices

CIC services include:


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