Skills shortages mean employing talented software support staff
can be very difficult. But with operating systems software, line-of-business
applications and other solutions essential to performance, not having
expert support isn't an option. Meanwhile, staff recruitment and training
are expensive, there's no guarantee you'll end up with the right people,
and valued team members can suddenly leave.
BT Lynx can help - partnering with you to deliver cost-effective access
to the best software support in the business. With a range of flexible
options available, outsourcing your support to a proven provider with
a huge skills base may be one of the best decisions you make. It's
a partnership where you remain in control.
- Fast software fault resolution available
24/7
- Strict service level agreements (SLAs)
- Management reporting and regular reviews
- Phone, web access and remote monitoring options
- Trained experts: real people on the phone,
with the breadth and depth in skills you need
- Onsite support options available
- Remote control and systems monitoring to
pick up and diagnose problems proactively
- Rapid and effective escalation through 1st,
2nd, 3rd and 4th line support
- Software administration and configuration
support options
- Fully tailored support packages for bespoke
line-of-business and collaborative solutions
A Microsoft Gold Partner
and Premier Support Partner, we have proven skills in supporting
Microsoft plus the fastest access to Microsoft's knowledge base
covering all its products
The BT Lynx Support Centre is just one
aspect of our complete range of Managed
Services
Compared to sourcing and managing resources in-house, the
BT Lynx Support Centre can save you time and money, help you
close the skills gap and ensure you get the performance and availability
your users demand from business-critical applications.
The BT Lynx Support Centre works for leading
regional and national organisations.
We'd like to invite you to visit the Support Centre to
see how we can help. Simply call 01246 574 000 and ask for the Software
Support team or email us
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