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Solutions checklist
Support
BT Lynx delivers value-added services to optimise the availability of your
IT services, blending dedicated on-site, field based maintenance and remote
systems & software support capabilities together. Our objective is to
streamline our own and our customers' procedures to reduce costs, enhance
business processes and improve service information flow.
Our core support capabilities address all elements of the IT environment
from client device, systems & communications network break/fix maintenance,
through to network and systems operating system & application software
support.
| Maintenance Services |
Proactive equipment repair services delivered
through a nationwide field services team, complemented with expert
remote diagnostic facilities to drive through first time fix resolution
and aid system recovery. |
| Remote
Support |
Comprehensive client device, system,
network and software support services providing expert diagnosis of
faults for efficient and rapid resolution, delivered through an ITIL
focused services delivery framework. Advanced remote support systems
allow users and their devices to be supported wherever they are located,
whether this is in the office, at home or accessible through a mobile
network. |
| Onsite Support |
Dedicated IT services staff for user desk side
support, systems support & management services, avoiding the issue
of retaining limited skilled resources, with the added value of BT Lynx
field staff cover or remote support for unplanned staff absence. |
| Out of Hours Support |
A cost effective approach for delivering IS support
services to users when internal IS departments are closed. Our approach
is to utilise our extensive investment in remote management systems
providing assistance to users where ever they are. |
BT Lynx is accredited as a HP Authorised Service Delivery Partner, HP Authorised
Warranty Delivery Partner (IPG), Acer Authorised Service Centre, Acer
Warranty delivery partner, IBM and Lenovo Warranty Service Provider, Toshiba
Authorised Service Provider, Fujitsu Siemens Service Partner, Dell Service
Provider (Third Party Maintainer, Premier Access), Epson Authorised warranty
provider, Kyocera Service Partner, Microsoft Gold Partner and Cisco Gold
Partner.
- Click here to see our Managed
Services case studies...
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