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Managed services
Delivering peace of mind: around-the-clock UK-wide support,
hosting, outsourcing and break/fix maintenance
The issues you face
Outsourcing some elements of IT systems and support is an attractive
option for many organisations - releasing man-hours and allowing additional
focus on core business activity, while providing confidence that essential
IT and communications are being managed effectively and efficiently.
In particular, the need for continuous availability of applications and
services is increasingly important as organisations become more dependent
on technology to improve their competitiveness, increase productivity
and control costs.
The BT Lynx approach
BT Lynx addresses these needs by offering a comprehensive menu-driven
approach to managed services, tailoring services to match your specific
business environments and needs. You can choose which elements to outsource
to BT Lynx and which you want to keep in-house.
BT Lynx solutions enable potential problems or risks to be identified
before they manifest and distract from core function, delivering guaranteed
levels of performance and availability, protecting investments, driving
down total cost of ownership, and providing increased flexibility while
enabling retention of overall control and costs. We have over 30 years'
experience delivering highly responsive and quality driven support services;
and deliver nationwide coverage 24/7.
Managed Services – checklist
- Support
– remote and field
- Monitoring
- Outsourcing
and management
- Managed
hosting
BT Lynx operates a Quality Management System in accordance with BS EN ISO 9001 : 2000 and Information Technology Service Management in accordance with BS ISO/IEC 20000-1 : 2005. ISO 2000 defines the requirements for an IT Service Management System and sets out the main processes to deliver IT services effectively. The standard itself aligns with ITIL, the IT Infrastructure Library.
Supporting this commitment to delivering the highest standards of IT
Service Management, BT Lynx is also a Member of the itSMF and individual
BT Lynx personnel have achieved professional qualifications at both Foundation
and Manager's Certificate levels. We provide a range of services which
can assist any business which is looking to adopt ITIL best practice in
its delivery of IT services – click
here for more details.
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Managed services customers cover a wide range of medium to enterprise
size organisations in different industry sectors across the UK.
They include Plasmor, Sheffield Futures, English Institute
of Sport (EIS), Forth Valley PCT, Manchester Innovation, Alexander
Forbes, and Chatsworth Estate.
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- Click here for more information
on Software and Remote Support
- Click here to see our Managed
Services case studies
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