Software & Remote Support

BT Lynx provides a range of software support services to help you gain fast and efficient resolutions to issues in a multivendor environment. Whether the problem is with a client device or a business systems platform, we can provide proactive support services around the clock, ensuring help is only a call or click away.

Support is provided through telephone and web access, with on-demand remote control available for users with Internet access, providing immediate assistance wherever users are located. System platform software support is also complemented by remote control and system monitoring utility tools, providing advanced diagnosis of faults to drive efficient and rapid resolution.

These services are tailored both in terms of the level and type of support available, and in the method of delivery, enabling you to choose the most appropriate coverage for your business operations.

- Software Fault Support
- Software Configuration Support
- Telephone, web access or remote control
- Standalone, network or mobile access capability
- 24/7 service delivery capability

BT Lynx operates a Quality Management System in accordance with BS EN ISO 9001 : 2000 and Information Technology Service Management in accordance with BS ISO/IEC 20000-1 : 2005.

We hold Certificate number FS13824 and operate a Quality Management System that complies with the requirements of BSEN ISO 9001:2000 for the following scope:

- The provision of operational, technical, installation and field services in the support and supply of customer information technology hardware and software products
- The design and provision of training services in operating systems and application software
- The provision of IT service management delivered by the managed services department in accordance with BS15000-1:2002

- Click here for more information on other Managed Services services