Account & Client Management

Our highly trained Account Managers offer a single, consistent point of contact and focus on building and managing the relationships with our existing clients: this is their sole responsibility. Our Account Manager has overall responsibility for the relationship with you and would be your first point of call for any requirement whether that be for managed services, projects or products. The Account Management team are supported by Internal Sales Account Managers, who are there to handle all day-to-day enquiries, including

- Quotation generation
- Generation and dissemination of price catalogues
- Order progression
- Escalation management
- Stock reporting
- Provision of usage reports

Our Client Managers take responsibility for ensuring all service level agreements with our clients are met; crucially, all consultancy and service delivery areas of BT Lynx are accountable to our Client Management team for their performance and customer service delivery.

An additional team of Vertical Sector Managers concentrate on managing relationships within their specific area of industry expertise, including Central Government, Local Government, Health, Criminal Justice and Blue Light, Legal and the 'Not for Profit'/Housing sectors.

- Learn more about our Customer Charter