Customer-facing practices

To deliver maximum value to customers, and constantly improve levels of both quality and excellence, we have embedded five customer-facing services practices across our business.

Consultancy - driving excellence across consulting services, project and transition management, project offices, development and delivery

Pre-sales Consultancy - ensuring hands-on support for account management teams and customers during the solutions development cycle

Client Management - this critical practice will endeavour to ensure all service level agreements (SLAs) with you, the customer, are met; all consultancy and service delivery areas of BT Lynx are now accountable to Client Management for their performance, working to internal SLAs

Field Engineering - when onsite support or IMACs are needed, our commitment is to deploy the right engineer with the right skill set and parts in the right location, solving problems, making repairs fast and working to agreed time scales. BT Lynx has a field engineering base of 175 staff

Support Centre - we believe in providing customers with a single point of ingress for service requests to improve accessibility, responsiveness and accountability; this critical customer-facing practice incorporates our call acceptance centre together with BT Lynx’s advanced software and remote support facility

- Learn more about our Account & Client Management